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Property Helpdesk Administrator

Job Title: Property Helpdesk Administrator

Location:  Belfast BT9

Salary and Benefits:  Salary up to £27k per annum

Hours of Work: Mon – Fri 9am-5.15pm

Employment Type- Permanent

Interview Process: Immediate Interviews

The Right Client- Nominate Recruitment are thrilled to be partnering with a successful Property Management company based in Belfast. They are now seeking a Helpdesk Administrator.

The Right role:

  • Helpdesk Support:
    • Act as the first point of contact for incoming communication related to property maintenance issues.
    • Log, prioritize, and assign maintenance requests to appropriate contractors or team members.
    • Monitor open tickets to ensure timely resolution and follow up with clients and contractors as needed.
  • Coordination and Communication:
    • Liaise with property managers, residents, contractors, and suppliers to arrange maintenance works.
    • Maintain regular communication with all stakeholders to provide updates on ongoing issues.
  • Administrative Duties:
    • Manage and update the property management system, ensuring records are accurate and up-to-date.
    • Generate reports and track KPIs related to maintenance and service levels.
    • Assist with invoicing, purchase orders, and contract management.
  • Customer Service:
    • Deliver exceptional customer service, addressing client concerns promptly and professionally.
    • Handle complaints or escalate issues to senior management when necessary.

 

The Right Fit:

  • Essential:
    • Previous experience in a helpdesk, customer service, or administrative role.
    • Strong organizational skills with the ability to multitask and prioritise workloads.
    • Excellent communication skills, both written and verbal.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
    • High attention to detail and problem-solving abilities.
  • Desirable:
    • Experience in property management or a similar industry.
    • Familiarity with property management software (e.g., Qube, MRI, or similar).


Location: Belfast | Salary: 26000 - 27000 per | Job type: Permanent | Posted: 17/02/2025

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